Delivery & Returns

DELIVERY OPTIONS

1st Class Post:

Orders can be shipped to any UK mainland address for a standard delivery charge of £4.50 including vat.

Click & Collect:

Why not collect your order from our retail store in Spilsby.  Please wait until you have received an email notifying you that your order is ready and when on site proceed to the collection point, remembering to bring with you proof of purchase.  You will need your order number and the name which was used when placing the order.  No order will be released without these details.  Click for location map.

EOM Delivery:

Available for participating schools only, why not have your order delivered direct to your school.  This is a free of charge service.  If your school has signed up for this delivery option, details of when cut off and delivery dates are will be displayed on your school page.

St George's Academy (Sleaford & Ruskington):

If your order includes "badged" uniform items for St George's Academy (Sleaford & Ruskington), collect your order from the Academies on site shop.  

 

DELIVERY LEADTIMES - UK MAINLAND

We aim to despatch all orders within 3 working days (72 hours) of receipt (within 10 working days for individually personalised sports kit), however at peak times orders may take longer.  You will receive an email once your order has been shipped, confirming the status of your order.  As delays outside of our control can sometimes happen in the delivery network, please wait up to 5 working days after dispatch before advising of non-receipt of an order.  Orders placed on a weekend will not be processed until the following Monday.

 

DELIVERY LEADTIMES - EUROPE AND REST OF THE WORLD

Nationwide School Uniforms currently offers UK mainland delivery only for orders placed online.  For order enquiries from outside of the UK please contact customer services on 01790 754522.

RETURNS & REFUNDS

Exchanges:

Items can be returned to us at the customers expensive for an alternative size up to 28 days from date of original invoice.  All items should be returned to: Nationwide School Uniforms, c/o Moschatel Ltd, Vale Road, Spilsby, Lincolnshire, PE23 5HE.  Please ensure that all goods are returned in its original packaging and that you complete our returns form.  Our returns form can be downloaded here:RETURNS FORM

You will be expected to pay the carriage on any exchanged items where you have indicated that you would like us to post these directly to you.  To ensure that your exchange request is not delayed please pay the return carriage in advance here: https://www.nationwideschooluniforms.co.uk/school-uniform/return-carriage-charge

Items can be exchanged in person by presenting them together with proof of purchase at our retail store in Spilsby, or for items purchased for St George's Academy (Sleaford & Ruskington) at the school's on site shop.

Refunds:

Items can be returned to us at the customers expense for a refund up to 28 days from date of original invoice.  All items should be returned to: Nationwide School Uniforms, c/o Moschatel Ltd, Vale Road, Spilsby, Lincolnshire, PE23 5HE.  Please ensure that all goods are returned in its original packaging and that you complete our returns form.  Our returns form can be downloaded here:RETURNS FORM

Items damaged in transit:

If an item has been damaged in transit please send a photograph of the defect and email it to orders@nsuniforms.co.uk within 7 days of receipt.  If you have had to sign for the parcel and you see that the parcel is damaged, please make sure you notify the delivery driver that the item is damaged.  Please ensure that you include your order number, name and contact telephone number in any correspondence.  We may need to contact you in order to resolve any claims.

Incorrect items received:

If we have sent you any incorrect items, please notify us immediately on 01790 754522 (telephone) or sales@nsuniforms.co.uk (email) so that we can arrange for any discrepancies to be corrected.  Please ensure that all discrepancies are reported to us within 7 days of receipt.

 

YOUR RIGHT TO CANCEL

Under the distance selling regulations, if you are a consumer, you have the right to cancel your order for any item purchased on this website, for a full refund of the original goods purchased.  Your cancellation rights expire 7 days after receipt of the goods. The Distance Selling  Regulations provide further information regarding your cancellation rights. Deemed delivery date will be 2 working days from date of posting. Notice of cancellation must be given in writing or via email using the contact information on this website.

Goods returned due to cancellation must be complete with any original packaging and be in a re-saleable condition, i.e. not damaged, stained or used. The customer will bear the cost of returning the goods to Nationwide School Uniforms. We will issue a full refund for the original goods purchased.

Our terms, cancellation and returns policies do not affect your statutory rights as a consumer.  We guarantee your satisfaction. If you are unhappy with your purchase in any way, please contact us and we will do our utmost to arrange a satisfactory outcome for you.